Flashlight: Infinite went live for two weeks Closed beta Test on September 5 before finishingfinal launch in October. From the house of XD inc, it gives players an experience of encountering swarms of monsters, piercing explosions, deadly character jumps, and some of Torchlight’s smoothest and most skilled combat to date. It is set in a post-apocalyptic era where users embark on an epic quest to save the holy land of Leptis from Amberthe cinder disease. The game has a hitch 10K+ Downloads even before a full-fledged launch as users from all parts of the world have taken on the challenge to Legendary Bosses by using a combination of resources, skills, talents and traits to create an ideal hero. The need to contact customer support is constantly increasing in Flashlight: Infinite.
While the game has successfully delivered all the key elements you would expect from this genre, there are still many issues that need to be addressed by the developers. Some fans face obstacles in the form of: in game bugs, account related issues, and various other Character-oriented issues. We want all users to have a smooth and hassle-free gaming experience without experiencing any in-game bugs. Here’s our step-by-step guide to contacting Torchlight’s customer service team: Infinite.
The support team has already answered many frequently asked questions on the game’s official website. But if one could not satisfy himself, the Flashlight: Infinite customer service is always available to contact to answer players’ questions.
There are three ways to contact the customer service team at: Flashlight: Infinite. Players can contact via in game menu options, they can access the FAQ and Guides section from the the official website of the game, or, they can contact the developers at: XD inc directly, through their social media tools.
Contact via in-game customer service option
Players must start the game on their devices. Once the in-game title screen loads, they must adhere to the steps below:
- Tap the circled icon with three dots present on the title screen of the game. Then a pop-up menu will appear on your screen.
- Choose the Player Service option from the other menu options. This would take you to the in-game Customer service. The in-game Help Center has two tabs, namely Help articles and My Tickets. Players must navigate to the Help articles tab.
- You will see that the developers de Frequently asked questions about over there. To see the answers for them, just tap the search bar to manually enter your question. Only the keywords from your search would serve the purpose. It is likely that you will find your exact problem there.
Raise a ticket
If your problem persists or is something else, you must request a Ticket. To do this, follow the steps below:
- Tap the Contact us button at the bottom of the Help Center page.
- You will then be asked to choose the category of your problem. It could be an account related issue, a connection issue, an in-game bug, or some other game issue. Choose the one that best describes your problem. You will then be prompted for the following input:
- The subject of your problem.
- The date of performance.
- The time of occurrence (optional field).
- A detailed description of our problem.
- Relevant screenshots of your question for better assistance (the file size should not exceed 10 MB).
- When you’re done with the input, tap Submit. The Customer Support team will contact you shortly. You can maintain a tab about your tickets that have been created and addressed by navigating to the My Tickets section under the Customer Service Center.
Contacting via Torchlight: Infinite Support Site
Players can go directly to the official help website of . to go Flashlight: Infinite and access the customer service option from there. It can be another alternative in case players have login issues and cannot access the in-game support option.
- Visit the game’s official website here.
- You have access to the Knowledge Base of Flashlight: Infinite of this page that would guide beginners through all Heros, Gears, Affixes and Talents. To do this, tap the three-dot icon in the top right corner of the website homepage.
- Navigate to the Wiki tab in the drop-down menu options.
- Now just switch to the relevant tab/category you want to learn more about and read from there.
From now on, however, it is not possible to report a problem or submit a ticket via this website. We will update this space as soon as that feature is available.
Contact the developer team directly
You can email the developer team directly here. Another approach could be to contact the developers through their Social media handles. @torchlight_xd is the support Twitter handle of Flashlight: Infinite to meet user inquiries. You can reach the team at @torchlightinfinite.globalthat’s the official one facebook ID of Flashlight: Infinite. In addition, players should follow up on their Discord server, where tons of passionate fans are there to help users solve their questions.
sto, are you having trouble contacting the Torchlight: Infinite customer support team? Go straight to our comments section and get your questions resolved. Have fun gaming!
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