O PlayStation 5, despite being released during a global chip shortage and a pandemic, is proving to be a hit with high sales. However, the next generation of console hardware faces controversy when a gamer claims that Sony is hiding a system defect.
Approaching two years since launch, the PlayStation 5 has received many system software updates to fix a wide range of issues. More recently, an update added settings to configure the system’s automatic low latency mode for lag reduction.
In a class action lawsuit, plaintiff Christina Trejo accuses Sony of avoiding disclosing a defect that allegedly causes the system to shut down during gameplay, resulting in loss of progress. The lawsuit alleges that Sony is not only aware of the issue, but has also sold millions of PS5s with the same issue. As a result, the plaintiff’s action seeks Sony to pay damages as punishment for the alleged inaction.
If the lawsuit is actually grounded, it means that a large part of PS5 owners must suffer from this issue and Sony has not acted to resolve it in any way. However, reports on the issue seem to be sparse, and while the PS5 suffered stability issues during launch, many issues have been fixed with updates to the system software. Some specific games can also cause problems, but usually those games are patched as well. It would be extremely unlikely that a problem persisted across so many updates that fixed other problems, but it is also possible that a more recent update introduced an issue.
Sony is no stranger to class-action lawsuits for defective hardware; Last year, a drift defect in the DualSense controllers was targeted, and players also reported that adaptive triggers broke easily and problems with the console’s sleep mode. Crashing during gameplay, however, is a severe indictment for a system designed specifically for gaming. The plausibility of the lawsuit is questionable, but if Sony did hide problems with the system, taking it to court is a way to increase pressure to resolve the issues.
Regardless of the hardware issues, the PS5 is certainly doing well, with Sony predicting PS5 sales will surpass PS4 sales by 2024. continue with the last-gen PS4 for a while longer.
Source: major class actions
0 Comments