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While playing on PlayStation, we often make digital purchases to enhance the gaming experience, but if you bought the wrong item, you may be wondering how to get a refund from PSN. There are several instances where gamers have bought a new skin for Call of Duty or bought a subscription for Minecraft. Or maybe you’ve pre-ordered an upcoming game but now that you’ve changed your mind you no longer want to own that game, so the next thing you’ll want to do is get a refund processed from PlayStation Store. Under the circumstances mentioned above, it is normal for you to request a refund.

Regardless of the reason behind wanting refund from PSN, you can get it by following some simple steps. However, before you do anything, make sure that you are eligible for the refund or not. Let’s take a look at the eligibility criteria and how to get a refund from PSN.

Who can get a refund from PSN?

Let’s first tell you that if you have a guest account, you will not get a refund. Only those with a registered account on PlayStation Network are eligible for refunds. The details regarding the payment source you used to make the purchase must match those of your PSN account. If the information does not fit, the refund request will be canceled immediately. Plus, you’ll only get a refund for three types of purchases.

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These three categories are add-ons, pre-orders and subscription packages. Within 14 days of purchase you can refund from PSN. But there are a few clauses that can prevent you from getting a refund.

  1. You’ll get a refund from PSN for everything from in-game purchases to full game purchases and even season passes. The only condition is that you should not have used the facility.
  2. In some cases, especially for subscriptions, once you start using the facilities you can get a refund but a certain amount will be deducted for the period you have used the subscription and this is one of the cases where you not eligible for a full refund. The amount of the refund depends entirely on how much time you have left on your cycle at the time you cancel the subscription.
  3. If you pre-order a game well in advance of its release date, you can request a refund until the game’s release date. The policy is slightly different if you pre-order the game within 14 days of the release date. In this case, the policy is similar to that of other normal purchases you make on PlayStation Store. You can submit the refund request up to 14 days from the date of purchase.
  4. In almost all cases, PlayStation will send the refund amount directly to the payment source used to make the payment. If you made the payment via GiroPay, yandex, or other similar payment methods, the PSN Refund amount will be credited directly to your PS Store wallet.
Get PSN Refund
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How to request and get a refund from PSN PlayStation Store?

If you are now eligible for a refund, you can refund from PSN by following the steps below.

  • Log in to your registered PlayStation account.
  • Go to the chat box and wait for the AI ​​to start a conversation with you. The Bot will ask you a number of questions. Answer them all correctly to progress in the refund process.
  • After the interrogation, click on the “I’m ready” option to start the refund process.
  • Click “Yes, I am” when the AI ​​asks if you are the account holder or not.
  • Then select the payment method you used to make the purchase.
  • Please provide the reason why you are requesting the refund from PSN. This question is for the improvement of the application by understanding the problems. The answer will not affect your refund process.
  • Now you will be asked if you have used or downloaded the purchase. You can only request a refund if you have not used the purchase. Click ‘No’ if this question is asked.
  • The AI ​​will ask you if this is your first refund request or if you have previously made a refund request. If your answer is affirmative, please provide the reason.
  • Finally, you must state the date of purchase.

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It comes down to

Before starting the process, make sure your PSN Refund request is eligible under Sony’s cancellation policy. After you complete the process, you will receive a support ID and the PlayStation Store will forward the request to a live agent. The live agent completes the rest of the process.