SAN FRANCISCO, Aug. 11, 2022 (GLOBE NEWSWIRE) — BigPanda, Inc., the leader in AIOps Event Correlation and Automation, and online incident management academy Blackrock 3 Partners, today announced the winners of the 2022 Incident Commander Awards, a peer – voted award program in honor of IT rockstars in support, ITOps, DevOps, SRE or in the NOC.
Now in its third year, the Incident Commander program recognizes those who give their best when it comes to responding to IT incidents and handling high-impact global incidents with world-class professionalism and skill. The incident commanders at Cardinal Health, Milestone Technologies, OneMain Financial and PlayStation have done their best this year to minimize the impact of outages on their organizations.
“We live in a time when people want to interact with digital services 24/7,” explains Cari Jaquet, VP of Marketing for BigPanda. “Everyone’s demand for uninterrupted access to banking, shopping, conferencing, gaming, travel and other services puts enormous pressure on incident commanders, critical members of IT Ops, DevOps, SRE and NOC teams,” she explains.
Big names like Spotify, Google Cloud, Atlassian, Coinbase and Southwest Airlines have all suffered major incidents this year, which costs them revenue and damages their reputation with customers. In fact, 91% of companies say downtime costs can reach $300,000 per hour, according to ITIC. Incident Commanders are the overworked heroes who keep these services running with minimal downtime.
“As organizations increasingly rely on a multitude of apps and systems to power their businesses, the role of the incident commander has never been more important,” said Rob Schnepp, founder of Blackrock 3 and a long-time fire chief and incident commander. . Commander in the San Francisco Bay Area. “This year’s Incident Commander winners represent the best of the best, and we are proud to recognize them for their talent and leadership.”
About the Incident Commander Program
BigPanda and Blackrock 3 Partners developed the Incident Commander Award program to specifically recognize individuals who rise above the alerts and faults to perform their work as true Incident Commanders. The winners were nominated by their peers, 12 finalists were identified, and over 1,000 votes were cast by the community for the four most deserving. Winners will receive a $1,500 gift card from Global Giving to donate to the charity of their choice, a 10-hour Incident Commander Blackrock 3 Partners course for five members of their team.
This year’s incident commanders are:
- Malcolm Lee Graves, major incident manager at Cardinal Health. For Malcolm, one of the secrets to surviving and thriving in a hectic industry is listening and using his time as if there was NO time. That attitude, along with a team focused on the mission of solving incidents as quickly as possible, has resulted in his deserved victory as Incident Commander.
- Jack Habaibeh, senior solution architect at Milestone Technologies. In his role, Jack demonstrates a strong ability to understand customer, user and team needs, and keep them at the forefront while solving complex problems. Jack advises aspiring commanders to continue learning new IT skills and knowledge, and to work on perfecting directive communication skills.
- John McDermott, incident commander at OneMain Financial. John’s Incident Commander’s victory stems from his ability to bring a calm yet commanding voice during the storms that are IT glitches. Being in control and calm allows his primary support team to focus on identifying and resolving the problem, relieving the pressure on the rest of the team. In fact, John recognizes that the ability to remain calm, even under increasing pressure, is a valuable talent both at work and in everyday life.
- Chelsea Fontana, incident and problem management manager at PlayStation. For Chelsea, effective communication and the ability to stay calm under pressure are two of the most valuable attributes of IT incident management. She urges aspiring commanders to never stop learning and take every opportunity to broaden their knowledge and skills. One of the skills she is most proud of is her ability to maintain her sense of humor even in difficult times.
BigPanda will host a winners circle event this fall to honor this year’s incident commanders.
About BigPanda
BigPanda powers businesses with AIOps that turn IT data into insight and action. With BigPanda’s AIOps platform, companies can prevent IT failures, improve incident management and deliver exceptional customer experiences. Without BigPanda, IT Ops, NOC and DevOps teams struggle with a tsunami of data and highly manual, reactive incident response processes that are ill-suited to the scale, complexity and speed of modern IT environments. This results in painful outages, unsatisfied customers, growing IT staff and the inability to focus on innovation.
BigPanda’s AIOps Event Correlation and Automation platform helps Fortune 5000 companies such as Intel, Cisco, United, Abbott, Marriott and Expedia take a major step toward autonomous IT operations. BigPanda is backed by Advent International, Insight Partners, Sequoia Capital, Mayfield, Battery Ventures, Glynn Capital, Mayfield, Greenfield Partners and Pelion. Visit www.bigpanda.io For more information.
Media contact:
Sammy Totah
BOCA Communications for BigPanda
bigpanda@bocacommunications.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/cbda4cbe-5d01-4fca-a996-c0046b9e5e86
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